Privacy Policy

1. Information We Collect

When you use Soke, we may collect the following information:

• Account information — your name, email address, and password when you create an account.
• Billing information — payment details processed securely through Stripe. We do not store your full card number on our servers.
• Usage data — API requests, features used, timestamps, and performance metrics to improve our service.
• Content data — keywords, titles, descriptions, and other content you submit for optimization.
• YouTube data — if you connect your YouTube channel, we access public channel and video metadata via the YouTube Data API to provide personalized recommendations.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve Soke's services.
• Process your subscription and billing through Stripe.
• Enforce rate limits and usage quotas associated with your plan.
• Send transactional emails (account confirmation, billing receipts, service updates).
• Monitor for abuse and ensure platform security.
• Generate aggregated, anonymized analytics to improve our platform.

3. Third-Party Services

We rely on the following third-party services to operate Soke:

• Stripe — payment processing and subscription management. See Stripe's Privacy Policy.
• YouTube Data API — accessing public video and channel metadata. Subject to Google's Privacy Policy.
• Analytics providers — we may use analytics tools to understand how our service is used. These tools collect anonymized usage data.

4. Cookies

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how you interact with our site. You can control cookie preferences through your browser settings.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. Aggregated, anonymized data may be retained indefinitely.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Export your data in a portable format.
• Withdraw consent for optional data processing at any time.

To exercise any of these rights, contact us at support@usesoke.ai.

7. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and regular security reviews. However, no method of transmission or storage is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our website. Your continued use of Soke after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@usesoke.ai.